Support

Updated Oct 12/2026

We’re Here to Help

Need help accessing the BUILDher Portal, using an app feature, or finding the right place for a coaching question? Contact the BUILDher Support Team and include as much detail as you can.

Contact Support

Email: Support@buildherfitness.net

For a faster response, email from the address connected to your BUILDher account and include your name and a clear description of what you need help with.

Account and Access Help

Contact Support if you need help with:

· Signing in to the BUILDher Portal

· Resetting account access

· Opening the Portal or accessing your account

· Updating your contact details

When you contact us, include the email address connected to your BUILDher account and describe what happens when you try to access the Portal.

App and Technical Help

Contact Support if you are experiencing an error, missing feature, loading issue, or other technical problem.

To help us investigate, please include:

· A brief description of the issue and what you expected to happen

· Your device type and operating system

· Your Portal version, if available

· A screenshot of the error message, when helpful

Coaching and Program Questions

For questions about your workouts, check-ins, macros, or coaching plan, use the in-app messaging feature when it is available in your program.

If you cannot access the Portal, contact Support at support@buildherfitness.net and we will help direct your request.

Privacy and Account Information Requests

To ask about your personal information, request access or correction, or raise a privacy concern, contact support@buildherfitness.net with the subject line: Privacy Request.

Before You Contact Us

To protect your account and privacy:

· Never send your password by email or message.

· Do not include unnecessary sensitive health information in a support email.

· Share screenshots only when they do not reveal private information about another person.

Health and Safety

The BUILDher Portal does not provide emergency services. If you believe you are experiencing an emergency, contact local emergency services or a qualified health professional right away.